WAYVA Terms of Service

Effective date: 31 May 2026 Last updated: 31 May 2026

These Terms of Service (“Terms”) govern your access to and use of the WAYVA mobile app, web app, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

If you do not agree, please do not use the Service.

1. Who We Are

The Service is operated by WAYVA (“WAYVA”, “we”, “us”, “our”). Contact: hello@wayva.app

For privacy questions, see the Privacy Policy.

2. Eligibility

To use WAYVA you must:

Be at least 16 years old, or the age of digital consent in your country (whichever is higher);
Be capable of entering into a binding contract;
Not be barred from using the Service under applicable law.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Your Account

You are responsible for keeping your password and account credentials secure.
You may not share, sell, or transfer your account.
Notify us at support@wayva.app if you suspect unauthorized access.
We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used to harm others.

4. Subscriptions and Billing

WAYVA offers free and paid tiers (currently Free, Premium, and Elite).

Free tier — core travel and safety features at no cost.
Premium / Elite — billed via Apple App Store, Google Play, or Stripe.
Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period (per app store rules).
Cancellation is handled through your app store’s subscription settings (not in-app).
No refunds for partial periods unless required by law.

Safety features remain free at all tiers. Premium and Elite add convenience and creator features, never gating safety.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose, including but not limited to: harassment, hate speech, threats, doxxing, stalking, fraud, scams, money laundering, sexual content involving minors, or coordinated abuse;
Impersonate any person or misrepresent your affiliation;
Post false safety warnings or false scam reports intended to defame or mislead;
Upload malware, phishing links, or content that damages, disables, or impairs the Service;
Scrape, mirror, or systematically extract content or data from the Service or our APIs without our written permission;
Reverse-engineer, decompile, or attempt to bypass our security measures;
Use the Service for commercial marketing, recruitment, or unauthorized advertising;
Create multiple accounts to evade bans, manipulate community signals, or harm moderation systems;
Interfere with another user’s safety, including by deliberately sharing false location or safety information;
Use our APIs in a way that exceeds documented rate limits or that we reasonably consider abusive.

The full Acceptable Use Policy and Community Guidelines are part of these Terms by reference.

6. User Content

6.1 Ownership

You retain ownership of all content you create or upload to WAYVA — posts, comments, photos, trip plans, reviews, journal entries, and so on (“User Content”).

6.2 License to WAYVA

To operate the Service, you grant WAYVA a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, distribute, and prepare derivative works of your User Content solely for the purpose of operating, improving, and promoting the Service.

For content you mark public, you additionally grant WAYVA the right to display that content to other users and in public previews of the Service.

We will not sell your User Content. We will not use your User Content to train AI models without your explicit opt-in. Public posts may, however, appear in indexed search results and previews shared by other users.

6.3 Responsibility

You are solely responsible for the User Content you publish, including its legality, accuracy, and the fact that you have any necessary rights and permissions (e.g., consent from people pictured in photos).

6.4 Moderation

We may, but are not obligated to, review, remove, or restrict User Content that we believe violates these Terms or applicable law. We aim to be transparent about removals and offer appeals via support tickets.

7. Safety Features — Important Disclaimer

WAYVA’s safety tools (SOS, embassy finder, scam database, traveler warnings, safety reports) are provided as a convenience and informational aid. They are not a substitute for professional emergency services, official government advice, or legal counsel.

In a genuine emergency, always call your local emergency number first.
Embassy and consulate information may be out of date. Verify with the official embassy website before you act.
Warnings posted by other travelers are user-generated and unverified.
WAYVA does not guarantee any specific response time, accuracy, or outcome from any safety feature.

By using these features you acknowledge that travel involves risks no app can eliminate, and that WAYVA is not liable for any decisions you make based on information in the Service.

8. Third-Party Services and Links

WAYVA integrates with third-party services (payment processors, map providers, AI providers, etc.) and may link to third-party websites. We are not responsible for the content, privacy practices, or availability of any third party. Your use of those services is governed by their own terms.

9. Intellectual Property

The Service — including the WAYVA name, logo, app design, code, illustrations, and curated content — is owned by WAYVA or its licensors and is protected by copyright, trademark, and other intellectual-property laws.

You may not use our branding without written permission. You may not copy, modify, distribute, sell, or lease any part of the Service.

10. Termination

You may stop using the Service or delete your account at any time from Settings → Account → Delete account.

We may suspend or terminate your access if:

You violate these Terms;
We are required to do so by law;
The Service is discontinued.

On termination, your right to use the Service ends. Sections of these Terms that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, dispute resolution) will continue to apply.

11. Warranties and Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WAYVA DOES NOT WARRANT THAT:

The Service will be uninterrupted, error-free, or secure;
Information in the Service (including safety information) is accurate, complete, or current;
Travel will be safe in any location regardless of what the Service shows.

Some jurisdictions do not allow exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the maximum extent permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAYVA AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR PERSONAL INJURY — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF LEGAL THEORY.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD 100.

Some jurisdictions do not allow these limitations. In those jurisdictions, the above applies to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold WAYVA harmless from any claim, demand, loss, or damage (including reasonable legal fees) arising from:

Your User Content;
Your violation of these Terms;
Your violation of any third party’s rights.

14. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which WAYVA is established, without regard to conflict-of-laws principles. Disputes will be resolved in the competent courts of that jurisdiction, unless mandatory consumer-protection law in your country provides otherwise.

If you are a consumer in the EU, UK, or another region with mandatory local consumer rights, those rights are unaffected by this clause.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

We will update the “Last updated” date.
We will show a one-time notice in the app at least 14 days before the change takes effect.
Continued use after the effective date constitutes acceptance.

If you do not agree to the updated Terms, you may delete your account before the effective date.

16. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and Community Guidelines, are the entire agreement between you and WAYVA.
Severability. If any provision is held unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms; we may assign them to a successor in connection with a business transfer.

17. Contact

Questions about these Terms? Contact us:

Email: hello@wayva.app
In-app: Settings → Help & Support → Contact support